FIVE SIGNS IT MIGHT BE TIME TO CHANGE MANAGEMENT COMPANIES

Owning a short-term rental can be incredibly rewarding—but only if your management company are delivering on their promises. If your earnings are down, your guests are unhappy, or you’re spending more time managing your manager, it might be time for a change. Here are five clear signs it may be time to part ways with your current management company and find a better fit.

1. Your Revenue Has Plateaued or Dropped Significantly

A professional management company should be optimizing your pricing strategy, improving occupancy rates, and boosting your overall income. If your earnings have declined without a clear explanation—or if your performance reports lack transparency—there might be a problem. Lack of smart pricing, poor listing optimisation, or simple neglect could be losing you bookings.

2. Guest Reviews Are Slipping

Negative reviews hurt your property’s visibility and credibility. If you’re seeing a pattern of complaints, your management company isn’t doing its job. Great guest experiences start with great management.

3. Communication Is Slow or Inconsistent

You shouldn’t have to chase your property manager for updates. Whether it’s a delayed response to an urgent maintenance issue or simply a lack of regular reporting, poor communication is a red flag. You deserve a manager who’s proactive, responsive, and keeps you informed.

4. Maintenance and Cleanliness Are Subpar

First impressions matter. If guests are finding dirty areas, broken appliances, or unresolved issues, it not only affects your reviews—it also raises the risk of future damage. A solid management company has dependable cleaning crews, routine inspections, and a system for addressing problems quickly, before they affect guest experiences.

5. You Feel Like Just Another Number

Your property is a business, but it’s also a personal investment. If your current manager treats you like a faceless client—without personalised strategies, feedback, or attention to detail—it’s a sign they may be overstretched. The right manager will understand your needs and your goals and work with you to achieve them.

Switching management companies might feel like a hassle, but sticking with a poor performer is far costlier in the long run. If any of these signs resonate with you, it’s worth exploring other options. A better management company could mean more income, happier guests, and far fewer headaches for you.